Trust & Safety
Your safety is our priority. Learn about the measures we take to create a secure marketplace for everyone.
How We Keep You Safe
Multiple layers of protection for hosts and renters
Identity Verification
All users verify their identity through government ID, phone, and email before booking or hosting.
Host Verification
We verify host identity, property ownership, and conduct background checks for peace of mind.
Reviews & Ratings
Transparent review system helps you make informed decisions based on community feedback.
Photo Verification
Listings require verified photos to ensure spaces match their descriptions accurately.
In-App Messaging
All communication happens through our platform for transparency and your protection.
Safety Tips
Best practices to ensure a safe experience
For Renters
- Always communicate through the Near Space platform
- Take photos of your items before storing
- Read reviews and check host verification status
- Report any suspicious activity immediately
- Keep receipts and booking confirmations
For Hosts
- Verify renter identity before granting access
- Document the condition of your space
- Set clear rules and communicate expectations
- Report any policy violations to our team
- Install security cameras in common areas (with disclosure)
Report a Safety Concern
If you encounter any safety issues, suspicious activity, or violations of our policies, please report them immediately. Our Trust & Safety team is available 24/7.
Still Have Questions?
Our support team is here to help with any concerns about safety or trust on our platform.