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Privacy Policy

Last updated: 4 June 2026

1. Introduction

Near Space ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Platform").

By using Near Space, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

  • Account Information: Name, email address, phone number, profile photo, and password when you create an account
  • Profile Information: Bio, address, and other details you add to your profile
  • Listing Information: Photos, descriptions, location data, and pricing for spaces you list
  • Payment Information: Credit card details, bank account information (processed securely by Stripe)
  • Communications: Messages sent through our platform, support inquiries, and feedback
  • Identity Verification: Government ID documents for identity verification purposes

2.2 Information Collected Automatically

When you use the Platform, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, features used, search queries, booking history
  • Location Data: Approximate location based on IP address, precise location if you grant permission
  • Cookies: Information collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information from:

  • Authentication providers (e.g., Auth0, Google, Apple)
  • Payment processors (Stripe)
  • Identity verification services
  • Publicly available sources

3. How We Use Your Information

We use collected information for:

  • Providing and improving our services
  • Processing bookings and payments
  • Facilitating communication between users
  • Verifying user identities
  • Sending transactional and promotional communications
  • Personalizing your experience
  • Analyzing usage patterns and trends
  • Detecting and preventing fraud
  • Complying with legal obligations
  • Providing customer support

4. How We Share Your Information

4.1 With Other Users

When you book a space or list your space, certain information is shared with the other party (e.g., name, profile photo, messages).

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf:

  • Payment processing (Stripe)
  • Cloud hosting (AWS, Vercel)
  • Email services
  • Analytics providers
  • Customer support tools

4.3 For Legal Reasons

We may disclose information when required by law or to protect our rights, safety, or property, or that of our users.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information after account deletion for legitimate business purposes or legal requirements.

6. Your Rights and Choices

6.1 Account Information

You can update or delete your account information through your dashboard settings.

6.2 Communication Preferences

You can manage email and notification preferences in your account settings. Note that you cannot opt out of transactional messages related to your bookings.

6.3 Cookies

Most browsers allow you to control cookies through settings. Note that disabling cookies may affect Platform functionality.

6.4 Data Access and Portability

You can request a copy of your personal data by contacting us at privacy@nearspace.com.au.

6.5 Deletion

You can request deletion of your personal data, subject to legal retention requirements.

7. Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure. Please use the Platform responsibly and protect your account credentials.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect information from children under 18.

10. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or Platform notification. Your continued use after changes constitutes acceptance of the updated policy.

12. Australian Privacy Act

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). Australian residents have additional rights under this Act, including the right to access and correct their personal information.

13. GDPR (For EU Users)

If you are in the European Economic Area, you have additional rights under GDPR, including:

  • Right to access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object

14. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@nearspace.com.au
  • Address: 123 Storage Street, Sydney NSW 2000, Australia
  • Data Protection Officer: dpo@nearspace.com.au