Storage Protection & Insurance
Peace of mind for hosts and renters. Comprehensive coverage included with every booking.
Coverage Options
Comprehensive protection for every storage need
Host Protection
Up to $1,000,000
Coverage for property damage caused by renters
- Property damage protection
- Theft by renter coverage
- Vandalism protection
- Legal liability coverage
- Lost rental income (up to 30 days)
Renter Protection
Up to $10,000
Coverage for your stored belongings
- Fire and smoke damage
- Water damage (sudden & accidental)
- Theft and burglary
- Natural disasters
- Vandalism coverage
Vehicle Storage
Up to $50,000
Additional coverage for stored vehicles
- Comprehensive vehicle coverage
- Theft protection
- Weather damage
- Vandalism coverage
- Towing reimbursement
How Claims Work
Simple 5-step process to get your claim resolved
Document the Damage
Take photos and videos of any damage. Note the date and time you discovered it.
Report the Incident
File a claim through your dashboard within 48 hours of discovering the damage.
Provide Documentation
Submit photos, receipts, and any other relevant documentation.
Claim Review
Our team reviews your claim within 5-7 business days.
Resolution
If approved, receive payment within 10 business days.
What's Not Covered
Please review these exclusions carefully to understand the limitations of our coverage:
- ✕Pre-existing damage not documented before storage
- ✕Normal wear and tear
- ✕Damage from pests or vermin
- ✕Intentional damage by the insured party
- ✕Items prohibited by our terms of service
- ✕Cash, jewelry, or high-value collectibles (unless declared)
- ✕Business inventory (commercial coverage required)
- ✕Damage during transport to/from storage
Frequently Asked Questions
Is insurance included in my booking?
Basic renter protection (up to $2,000) is included with every booking at no extra cost. You can upgrade to enhanced coverage for a small additional fee.
Do I need to purchase additional insurance?
For most items, our included coverage is sufficient. However, if you're storing high-value items or want higher coverage limits, we recommend upgrading your protection plan.
How do I file a claim?
Log into your dashboard, go to Bookings, select the relevant booking, and click "File a Claim." Follow the prompts to submit your documentation.
How long does claim processing take?
Most claims are processed within 5-7 business days. Complex claims may take up to 14 days. Payment is issued within 10 business days of approval.
What documentation do I need?
Photos of damage, proof of item value (receipts, appraisals), a written description of what happened, and your booking confirmation.
Questions About Coverage?
Our insurance specialists are here to help you understand your coverage options and file claims.
Need More Coverage?
For high-value items or commercial storage needs, we offer enhanced coverage plans. Contact our insurance team for a custom quote.